Privacy

Our Commitment

Introhive deals with connections and relationships. We help our clients map and analyze relationships between their company and employees with customers and prospects. This relationship information is personal and valuable to employees and requires a privacy policy that holds the integrity of this information to the highest standard.

Key Principles

Principle 1 – We Are Accountable For The Personal Information In Our Possession.

Principle 2 – Introhive will inform you why we are collecting your personal information when the information is collected.

Principle 3 – Introhive will collect, use or disclose personal information about you only with your informed consent.

Principle 4 – Introhive limits the amount and type of personal information we collect.

Principle 5 – Introhive will use and disclose your personal information only for the purposes for which we have your consent. We will keep personal information only as long as necessary to accomplish these purposes.

Principle 6 – Introhive will endeavor to keep accurate the personal information in our possession or control.

Principle 7 – Introhive protects your personal information with safeguards appropriate to the sensitivity of the information.

Principle 8 – Introhive will be open about the procedures used to manage your personal information.

Principle 9 – At their request, Introhive will advise Clients using our platform of what information we have in our possession, what it is being used for, and to whom and why it has been disclosed.

Principle 10 – Introhive will disclose the type of technologies we are using.

Principle 11 – Individuals may contact us if you have questions about Introhive’s Privacy Policy.

Introhive’s Privacy Policy

Effective Date: 24 November 2017 – Introhive respects the privacy rights of our stakeholders (our clients and their relationship data, our partners, and employees) and is committed to protecting all personal information in our possession or control. We have adopted this Privacy Policy to guide how we collect, use and disclose the personal information we require in the course of fulfilling our professional responsibilities and operating our business. Certain practices discussed in this Policy reflect requirements set out in both federal and provincial privacy legislation. Introhive’s policy is to at all times adhere to the requirements of the law and our professional responsibilities, and to be responsive to our stakeholders who expect us to respect their privacy and protect their personal information. This Privacy Policy applies to www.introhive.com, all subsidiaries and affiliates of Introhive.

EU-U.S.  and Swiss – U.S. Privacy Shield

Introhive participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. Introhiveis committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, respectively, in reliance on the Privacy Shield Frameworks, to the Framework’s applicable Principles. To learn more about the Privacy Shield Frameworks, and to view our certification, visit the, visit the U.S. Department of Commerce’s Privacy Shield List.

Introhive is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Introhive  complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Introhive is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Introhive may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement  requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

Principle 1 – We are accountable for the personal information in our possession.

Introhive is accountable for all personal information in our possession or control. This includes any personal information (i.e. name, email address, job title, and phone number) that we receive directly, for example, from individual clients, the Introhive platform, or our website, as well as personal information that we may receive indirectly. We have established policies and procedures aimed at protecting personal information. We have appointed a Privacy Officer to oversee privacy issues for Introhive. We have also educated our partners and employees about our Privacy Policy and their role in protecting your personal information. If you have questions about our privacy practices, you are free to contact our Privacy Officer at privacy@introhive.com.

Principle 2 – Introhive will inform you why we are collecting your personal information when the information is collected.

When you use our website, Introhive may collect information you choose to provide about you and your company, which may include your company name, your name, title, email address, postal address, and telephone number. We may automatically collect and store in log files other types of information when you visit our website, such as your network location, the IP address of your computer, and what sections of our website you visit. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you and for analytics purposes.

When you use our Introhive platform, we will also collect and process personal and non-personal information for our clients only for the purpose of providing relationship capital management services within the Introhive platform. Our End Users Licensing Agreement, agreed to by every client’s employee includes an explanation of why Introhive requires the information, what use will be made of it and with whom it may be shared in order to provide relationship capital management services.

Client personal information may also be disclosed to third-party service providers for the purpose of data verification and validation. However, all efforts will be made to minimize the exposure of personal data. All third-party service providers are vetted for compliance with international privacy standards and agree to the terms of our Privacy Policy.

Our website includes links to other websites whose privacy practices may differ from those of Introhive. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Principle 3 – Introhive will collect, use or disclose personal information about you only with your informed consent.

How Will We Ask for Consent?

The Terms and Conditions of every Introhive platform deployment are documented in each client contract and End Users Licensing Agreement presented to the employees of the client. These Terms and Conditions define how Introhive may use and disclose your personal information. By signing the service contract, the client will be providing its consent to the collection, use and disclosure described in the Terms and Conditions.

What happens if you choose not to give us your consent?

What if you withdraw your consent at a later date? Introhive clients always have the option not to provide their consent to the collection, use and distribution of their personal information, or to withdraw their consent at a later stage.

Introhive acknowledges that you have the right to access your personal information. Introhive has no direct relationship with the individual whose personal data it processes within the platform. We collect information for our clients. If you are a customer of one of our clients and would no longer like to be contacted by one of our clients that use our service, please contact the client that you interact with directly. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to Introhive’s client (the data controller). If requested to remove data we will respond within a reasonable timeframe.

Principle 4 – Introhive limits the amount and type of personal information we collect.

Introhive will limit the collection of personal information to that which is reasonably required to provide our services.

Principle 5 – Introhive will use and disclose your personal information only for the purposes for which we have your consent. We will keep personal information only as long as necessary to accomplish these purposes.

Use of Personal Information

We will share your personal information with third parties only in the ways that are described in this Privacy Policy. We do not sell your personal information to third parties.

Introhive may use your personal information to:

  • Deliver the products and support or carry out the transactions you have requested;
  • Send communications to you about products and services available from Introhive and its corporate affiliates, event announcements, important product notices including those announcing changes to our terms or policies;
  • Advertise and market Introhive products and the products of our corporate affiliates;
  • Administer, customize, personalize, analyze and improve our products, services (including the content and advertisements on our website), technologies, communications and relationship with you;
  • Prevent fraud and other prohibited or illegal activities;
  • Protect the security or integrity of our website, our business, or our products or services; or
  • For other purposes, as disclosed to you at the point of collection or as required or permitted by law

If Introhive intends to use personal information for any purpose not previously identified to the individual, we will obtain their prior consent.

However, Introhive may use personal information without consent for the purpose of acting in respect of an emergency that threatens the life, health or security of an individual, including steps taken under our pandemic policies, or as otherwise permitted by law including for purposes of an investigation. We may also disclose personalvinformation without consent as permitted or required by applicable federal and provincial privacy laws, including:

  • to comply with a subpoena, bankruptcy proceeding, warrant or an order made by a court or other body with appropriate jurisdiction or to comply with rules of conduct required by regulatory bodies
  • to a government institution that has requested the information, identified its lawful authority, and indicates that disclosure is for the purpose of enforcing, carrying out an investigation, or gathering intelligence relating to any federal, provincial or foreign law; or suspects that the information relates to national security or the conduct of international affairs; or is for the purpose of administering any federal or provincial law
  • to an investigative body or government institution on our initiative when we believe the information concerns a breach of an agreement, or a contravention of a federal, provincial, or foreign law, or we suspect the information relates to national security or the conduct of international affairs.
  • If Introhive is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
  • Introhive will retain personal data we collect directly or on behalf of our clients as long as needed to provide services to our client to comply with our legal obligations, resolve disputes, and enforce our agreements.

Principle 6 – Introhive will endeavor to keep accurate the personal information in our possession or control.

The very nature of our service is to keep personal information up to date. This is accomplished by periodic synchronizing of our records to our servers from multiple data sources of our users. Upon request, Introhive will provide you with information about whether we hold any of your personal information. If you would like to not receive future marketing communications, or wish to change, modify or delete your personal information not sourced from the Introhive platform, please contact us at privacy@introhive.com. Upon receipt of your request, your information will be updated as soon as possible, but no later than thirty (30) days after our receipt of your request. We will respond to your request to access your personal information within a reasonable timeframe.

Please note, even when you opt out of receiving marketing communications, we may still communicate with you in connection with servicing your account, fulfilling your request, or administering any promotion or program in which you have elected to participate.

Principle 7 – Introhive protects your personal information with safeguards appropriate to the sensitivity of the information.

Introhive will protect personal information by using physically secure facilities, industry standard security tools and practices, and clearly defined internal policies and practices. When you enter sensitive information (such as login credentials) we encrypt the transmission of that information using secure socket layer technology (SSL).

Security measures are in place to protect the loss, misuse and alteration of the personal information under our control. Personal information is stored in secure environments that are not available to the public (e.g., restricted access premises, locked rooms and filing cabinets). To prevent unauthorized electronic access to personal information, any information that is stored in electronic form is protected in a secure electronic and physical environment.

We are responsible for all personal information transferred to service providers for processing. We require service providers to respect the confidentiality of personal information and all legal requirements under applicable Canadian federal and provincial privacy legislation, and to agree to contractual requirements that are consistent with this Privacy Policy. These service providers are prohibited from using personal information, except for the specific purpose(s) for which we supply it to them.

In some circumstances, personal information may be processed and stored outside of Canada by Introhive or a service provider, and such personal information may be subject to disclosure in accordance with the laws applicable in the jurisdiction in which the information is processed or stored. These laws may not provide the same level of protection as Canadian privacy laws.

While we follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Principle 8 – Introhive will be open about the procedures used to manage your personal information.

The most up-to-date version of our Privacy Policy is available in its entirety at introhive.com or by contacting our Privacy Officer at privacy@introhive.com.

Principle 9 – At their request, Introhive will advise Clients using our platform of what information we have in our possession, what it is being used for, and to whom and why it has been disclosed.

We collect information for our clients using the Introhive platform. Clients have the right to review, amend, delete and obtain a copy of their information on record by contacting our Privacy Officer at privacy@introhive.com. We will respond to client request within 30 days.

Principle 10 – Introhive will disclose the type of technologies we are using.

Tracking Technologies and Widgets

Technologies such as cookies, beacons, tags and scripts are used by Introhive and our marketing partners, affiliates, or analytics or service providers (i.e Olark and Intercom). These technologies are used in analyzing trends, administering the website, tracking users’ movements around the website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies for session identification. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by here (or if located in the European Union click here).

Please note this does not opt you out of being served ads; you will continue to receive generic ads.

Our website includes Social Media Features, such as the Facebook Like button. These Features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy policy of the company providing it.

Import Contacts Feature

You can import contacts from your email and social networks to become indexed relationships of your employer’s (our client) Introhive platform. We collect your contacts’ information such as name, phone number, and email address. Your contacts information will be used to provide our client relationship management services to our clients.

Principle 11 – Individuals may contact us if you have questions about Introhive’s Privacy Policy.

Individuals can forward questions about our Privacy Policy in writing to Introhive’s Privacy Officer at privacy@introhive.com or to the following address:

Introhive
Attn: Privacy Officer
20281 Water Mark Place
Potomac Falls, VA 20165

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.